Liste des principaux documents ETSI relatifs à la QoS du point de vue de l'utilisateur (avril 2013)

Tous ces documents sont disponibles sur le site de l’ETSI

ETSI EG 202 009-1: « User Group; Quality of Telecom Services; Part 1: Methodology for identification of parameters relevant to the Users ».

ETSI EG 202 009-2:  » User Group; Quality of telecom services; Part 2: User related parameters on a service specific basis ».

ETSI EG 202 009-3:  » User Group; Quality of telecom services; Part 3: Template for Service Level Agreements (SLA)

ETSI EG 202 057-2:  » Speech and multimedia Transmission Quality (STQ); User related QoS parameter definitions and measurements; Part 2: Voice telephony, Group 3 fax, modem data services and SMS ».

ETSI EG 202 057-3:  » Speech and multimedia Transmission Quality (STQ); User related QoS parameter definitions and measurements; Part 3: QoS parameters specific to Public Land Mobile Networks (PLMN) ».

ETSI EG 202 057-4: « Speech and multimedia Transmission Quality (STQ); User related QoS parameter definitions and measurements; Part 4: Internet access ».

ETSI EG 202 765-1: « Speech and multimedia Transmission Quality (STQ); QoS and network performance metrics and measurement methods; Part 1: General considerations ».

ETSI EG 202 765-2: « Speech and multimedia Transmission Quality (STQ); QoS and network performance metrics and measurement methods; Part 2 Transmission Quality Indicator combining Voice Quality Metrics ».

ETSI EG 202 765-3: »Speech and multimedia Transmission Quality (STQ); QoS and network performance metrics and measurement methods; Part 3: Network performance metrics and measurement methods in IP networks ».

ETSI EG 202 843: « User Group; Quality of ICT Services; Definitions and Methods for Assessing the QoS parameters of the Customer Relationship Stages other than utilization ».

ETSI EG 202 934: User Group; The assessment of the overall Quality of Services (QoS) as perceived by the users; Definition of QoS indexes for all the customer relationship stages.

ETSI ES 202 057-1: « User related QoS parameter definitions and measurements; Part 1: General ».

ETSI ES 202 667: « Speech and multimedia Transmission Quality (STQ); Audiovisual QoS for communication over IP networks ».

ETSI ES 202 765-4: « Speech and multimedia Transmission Quality (STQ); QoS and network performance metrics and measurement methods; Part 4: Indicators for supervision of Multiplay services ».

ETSI TR 102 805-1 (V1.1.1): « User Group; End-to-end QoS management at the Network Interfaces; Part 1: User’s E2E QoS – Analysis of the NGN interfaces (user case) ».

ETSI TR 102 805-2 (V1.1.1): « User Group; End-to-end QoS management at the Network Interfaces; Part 2: Control and management planes solution – QoS continuity

ETSI TR 102 805-3 (V1.1.1): « User Group; End-to-end QoS management at the Network Interfaces; Part 3: QoS informational structure ».

ETSI TR 102 806: « User Group; Analysis of current End-to-End QoS standardization state ».

ETSI TR 102 854: « User Group; Quality of ICT Services; Review of practical examples of services »

ETSI TS 102 250-1: « Speech and multimedia Transmission Quality (STQ); QoS aspects for popular services in GSM and 3G networks; Part 1: Identification of Quality of Service criteria

ETSI TS 102 250-2: « Speech Processing, Transmission and Quality Aspects (STQ); QoS aspects for popular services in GSM and 3G networks; Part 2: Definition of Quality of Service parameters and their computation »

ETSI ES 202 746: « Human Factors (HF); Personalization and User Profile Management; User Profile Preferences and Information ».

ETSI TS 102 844: « User Group; Quality of Telecom Services; Conformity assessment; Requirements for bodies providing QoS assessments and surveys ».

ETSI TS 102 845: « User Group; Quality of ICT Services; Requirements for Check-up on Metering and Billing Processes ».

ETSI TS 102 846: « User Group; Quality of ICT Services; Requirements for Bodies Providing Conformity Assessment of Checking-up on Metering and Billing Processes ».

ETSI TS 102 852: « User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages ».

 

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